Hi! Thanks for writing in. I apologize for the inconvenience this has caused you. We're seeing an influx of tickets, and since we have a long weekend here (We don't operate on weekends and on public holidays), it might take a while for us to get back to you. If you don't hear from us in the next 48-72 working hours, please help me with the email address or the ticket # that you used or received while submitting the ticket, and I'll get this bumped. Preferably, just a DM to me on forums with these details, and I'll take a look at it.
Thank you! Appreciate your patience.