Answered App error

[PSHOW]

Hello,
Everytime I refresh the screen, I get this message "The channel count is not avaialable".

What is the problem?

 

[Nody | Team TB]

This issue has been resolved. If anyone else is facing the same issue, please drop us an email at support@tubebuddy.com

 

[Langy]

I've had this for the last few weeks and cannot figure out why!

 

[PSHOW]

But does it update views etc or not? Good to hear it's not only here. Thanks

 

[Nody | Team TB]

Hi! Yeah... This is a known issue. It does update the views, but the subscriber counts are not updating on a real-time basis, and the counts are totally something else. Our developer team is already working on it. Hopefully, once the fix is ready, we will deploy it to the respective Play Stores so you all can update the App.

 

[PSHOW]

Hi! Yeah... This is a known issue. It does update the views, but the subscriber counts are not updating on a real-time basis, and the counts are totally something else. Our developer team is already working on it. Hopefully, once the fix is ready, we will deploy it to the respective Play Stores so you all can update the App.

Great, thanks for clearing that.
Happy Holidays!

 

[Langy]

Views have always been a little out but itΓÇÖs the subscribers count that hasnΓÇÖt update since October.

 

[PSHOW]

Views have always been a little out but itΓÇÖs the subscribers count that hasnΓÇÖt update since October.

Yes, same here.

 

[DutchKarting]

Only way that I can update de sub counter in the app at this moment is manual (only works if you have more than 1 YT channel added in TB app):
1. Go to Menu
2. Click on the dropdown arrow right from your YT channel name
3. Click on another YT channel
4. Repeat step 2
5. Click on the YT channel that you want to update the sub counter

And then the counter is updated.

 

[UlterMonster]

I have had this a few times but after doing what is said in these comments it did help...thank you

 

[Nody | Team TB]

This issue has been resolved. If anyone else is facing the same issue, please drop us an email at support@tubebuddy.com