Answered I could not sign in TubeBuddy app - Please help

[DaChien]

Hi guys,
Is anyone having troubles with their tubebuddy app? I get errors like "Failed to securely connect to TubeBuddy. Please try again and the issue should be resolved", another error is "Signature uses an insecure hash function, error ID Q9BH7"
My app has been showing errors since today, I'm a new youtuber, could there be something that I'm doing wrong. I tried downloading TubeBuddy in 2 different phones but sign in using my channel's login but the errors are still there.
My Channel is: UCgo-UdNefgxN55nmrlKjsEg

Thank you so much for your help

 

[TubeBuddy]

The TubeBuddy maintenance is complete for the desktop extensions. Mobile is having a few issues that could take a few days to resolve. If you would like an update, you can email mobile@tubebuddy.com. Thank you for your patience.

In the meantime, if it's still down for you please email support@tubebuddy.com since this is the correct answer thread solved and closed.

 

[TakeEachDay]

Yes I have too and itΓÇÖs saying IΓÇÖm new and donΓÇÖt have access to milestones and IΓÇÖm a paid member so itΓÇÖs kinda frustrating atm.

 

[Fuzz]

Can we please get an update? I am using Firefox and still getting the down for maintenance message - despite trying everything (clearing cache, log out back in etc...). I have thousands of bulk updates that are really important for my channel (needed them live for the weekend really) so just an update to the situation would be helpful please. Thanks.

 

[LonviO]

Hi guys,

I've the same error too, since yesterday.. Take a look :

Anybody have solutions to fix this problem?

 

[Kralmikail99]

Try to delete data and re do it.

 

[Kralmikail99]

Which device are you using?

 

[LonviO]

Which device are you using?

Hello, thank you for your response.
I'm using app on Android, I've tryed to delete data but it's always the same issue...

 

[Kralmikail99]

I see my friend is anyone else at home where you could download and check it out? If its still there than it might be an app error etc.

 

[Kralmikail99]

Hello, thank you for your response.
I'm using app on Android, I've tryed to delete data but it's always the same issue...

You are welcome

 

[LonviO]

After multiple search : There is an update maintenance on app... Check this thread :

Answered - Is anyone experiencing errors today with the Tubebuddy app? (May 9,2020)

This is what I get: 2.4.17 n5zf4 Exception of Type 'TubeBuddy.Mobile.Data.Exceptions.HttpErrorException' was thrown. Error ID: TZZU0

community.tubebuddy.com

 

[DaChien]

Thanks guys, I used Android. Have been clearing data and cache and even uninstall the app but it's still not working. I guess I will wait for another day to retry this. Hope the app update finish soon.

 

[TubeBuddy]

The TubeBuddy maintenance is complete for the desktop extensions. Mobile is having a few issues that could take a few days to resolve. If you would like an update, you can email mobile@tubebuddy.com. Thank you for your patience.

In the meantime, if it's still down for you please email support@tubebuddy.com since this is the correct answer thread solved and closed.