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Affiliate Question My affiliate dashboard is not updating my sale

Sergiu

New Member
4
1
Hi, can anyone help me?
I made a sale (yearly legend) to a friend on 6 march, I am very sure that he used my affiliate link because I assisted him through team viewer.
My dashboard didn't refresh from that day!
I made an email to support@tubebuddy.com on 9 march but I didn't recieve an answer.
Someone here knows the problem? Thank you!
 

Andrew

Superman
Administrator
8,172
33
youtube.com
Subscriber Goal
5000
Hi, can anyone help me?
I made a sale (yearly legend) to a friend on 6 march, I am very sure that he used my affiliate link because I assisted him through team viewer.
My dashboard didn't refresh from that day!
I made an email to support@tubebuddy.com on 9 march but I didn't recieve an answer.
Someone here knows the problem? Thank you!
I'll tag @Ikerot to look into this on the support side, but we do have affiliates@tubebuddy.com for affiliates :D
 

Ikerot

Not a mod
Moderator
2,262
31
Ikerot.com
Subscriber Goal
5000
this is my affiliate link: https://www.tubebuddy.com/ul
this is my channel: https://www.youtube.com/channel/UC5sezVNqzC7x6Bx3xc9YVAA
this is my friends channel: https://www.youtube.com/angelicaflutur

I am writing now an email to affiliates@tubebuddy.com.
Thank you for the links :)

I checked the email and saw that we did respond an hour after, but it must've not sent if you didn't receive it :\

Alright, awesome! We also do have our terms page which says this:
Payment Schedule
As long as your current affiliate earning are over $10, you'll be paid on the 1st of each month. If you haven't earned $10 since your last payment, we'll pay you on the 1st of the following month after you've crossed the threshold. Payments are only made via PayPal.
Please Note: Commissions are paid after the license has been active for more than 30 days. For example, if someone you refer purchases a paid license on Feb 10th, that referral becomes "active" on March 10th and you will be paid on the next payment day (April 1st).