Answered Temporary Workaround For Thumbnail Generator

[shawntempesta]

Obviously being without a core piece of TubeBuddy for over two weeks is inexcusable and I hope they do something to credit us.

That said, I have found a slight workaround that has worked for me. If things aren't done in this order, it will likely result in the thumbnail window freezing up and needing to refresh the page.

1. Upload a thumbnail to YouTube itself. Under 2MB.
2. Save.
3. Open Create Thumbnail.
4. Select the image from "image or existing thumbnail". Click next. DO NOT resize this image until later in list.
5. Apply whatever text you want to at this point.
6. Apply any images you want to at this point.
7. Resize the background image LAST. If this is done before the text, I find the text box hangs up and I need to start from scratch.

It isn't perfect by any means. But it has allowed the Thumbnail Generator to be at least somewhat useful. Here's hoping they can fix this immediately.

 

[Nody | Team TB]

Obviously being without a core piece of TubeBuddy for over two weeks is inexcusable and I hope they do something to credit us.

That said, I have found a slight workaround that has worked for me. If things aren't done in this order, it will likely result in the thumbnail window freezing up and needing to refresh the page.

1. Upload a thumbnail to YouTube itself. Under 2MB.
2. Save.
3. Open Create Thumbnail.
4. Select the image from "image or existing thumbnail". Click next. DO NOT resize this image until later in list.
5. Apply whatever text you want to at this point.
6. Apply any images you want to at this point.
7. Resize the background image LAST. If this is done before the text, I find the text box hangs up and I need to start from scratch.

It isn't perfect by any means. But it has allowed the Thumbnail Generator to be at least somewhat useful. Here's hoping they can fix this immediately.

Good Morning TubeBuddies! We're happy to report that this issue has been resolved with our latest TubeBuddy extension deployment.

Ensure that your TubeBuddy version is updated to v2.1.1639

Thank you so much, everyone, for being patient with us while we were working on this.

If the issue persists or if you have encountered any new bugs, please contact us with the information at support@tubebuddy.com

 

[Nody | Team TB]

Obviously being without a core piece of TubeBuddy for over two weeks is inexcusable and I hope they do something to credit us.

That said, I have found a slight workaround that has worked for me. If things aren't done in this order, it will likely result in the thumbnail window freezing up and needing to refresh the page.

1. Upload a thumbnail to YouTube itself. Under 2MB.
2. Save.
3. Open Create Thumbnail.
4. Select the image from "image or existing thumbnail". Click next. DO NOT resize this image until later in list.
5. Apply whatever text you want to at this point.
6. Apply any images you want to at this point.
7. Resize the background image LAST. If this is done before the text, I find the text box hangs up and I need to start from scratch.

It isn't perfect by any means. But it has allowed the Thumbnail Generator to be at least somewhat useful. Here's hoping they can fix this immediately.

Thank you so much for this workaround!!! We're still working on fixing it!