Answered Videolytics not loading

[sheiladoerfler]

Hi there,
I'm a newbie to TB & YT.
I submitted a help ticket 2 days ago but still haven't heard back.
Videolytics won't load for the first 3 videos I'm trying to upload to my channel. It just spins & spins.
It works for other people's videos though. My VA & I have spent more than a week troubleshooting this.
I've deleted TB and re-installed. It's version v2.1.1627
I've cleared the cache, restarted my computer.
I've checked all my settings for TB, YT, Chrome and my Mac.
Please help.

 

[Nody | Team TB]

Hi there,
I'm a newbie to TB & YT.
I submitted a help ticket 2 days ago but still haven't heard back.
Videolytics won't load for the first 3 videos I'm trying to upload to my channel. It just spins & spins.
It works for other people's videos though. My VA & I have spent more than a week troubleshooting this.
I've deleted TB and re-installed. It's version v2.1.1627
I've cleared the cache, restarted my computer.
I've checked all my settings for TB, YT, Chrome and my Mac.
Please help.

Hi! Thanks for writing in. I apologize for the inconvenience this has caused you. We're seeing an influx of tickets, and since we have a long weekend here (We don't operate on weekends and on public holidays), it might take a while for us to get back to you. If you don't hear from us in the next 48-72 working hours, please help me with the email address or the ticket # that you used or received while submitting the ticket, and I'll get this bumped. Preferably, just a DM to me on forums with these details, and I'll take a look at it.

Thank you! Appreciate your patience.

 

[faiqarani]

Hi there,
I'm a newbie to TB & YT.
I submitted a help ticket 2 days ago but still haven't heard back.
Videolytics won't load for the first 3 videos I'm trying to upload to my channel. It just spins & spins.
It works for other people's videos though. My VA & I have spent more than a week troubleshooting this.
I've deleted TB and re-installed. It's version v2.1.1627
I've cleared the cache, restarted my computer.
I've checked all my settings for TB, YT, Chrome and my Mac.
Please help.

To resolve the issue with Videolytics not loading for your videos on TubeBuddy (TB) and YouTube (YT):

1. Browser Extensions Conflict: Disable other browser extensions temporarily to check for conflicts.
2. Browser Version: Ensure Chrome is updated to the latest version.
3. Incognito Mode: Try loading Videolytics in Chrome's Incognito mode to rule out cache or cookies issues.
4. Video Privacy Settings: Ensure your videos are not set to private or unlisted during the analysis attempt.
5. Permissions: Verify TB has the necessary permissions to access your YT account.
6. Internet Connection: Ensure you have a stable internet connection.
7. TB Support Forums: Check TubeBuddy's support forums for similar issues and solutions.

If these steps don't help, follow up with TB support for more specific assistance.