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Answered Does anyone answer support tickets?

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Melanie H

Melanie H

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I submitted a ticket requesting a refund, but I haven't got a reply or acknowledgement of receipt of the ticket. Does anyone know if there is a better way of contacting TubeBuddy?
 
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Nody | Team TB

Nody | Team TB

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Melanie H said:
I submitted a ticket requesting a refund, but I haven't got a reply or acknowledgement of receipt of the ticket. Does anyone know if there is a better way of contacting TubeBuddy?
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Hi! Thanks for sharing your concern… I apologize for the inconvenience this has caused you. We respond to the tickets in the order they come in. Lately, we are seeing a bit uptick in our ticket queue. That being said, it might take at least 24-72 working hours for our team to get back to you. If you don't hear from our team by latest tomorrow, please drop me a DM providing me with your ticket ID or the number or the email address that you have submitted the ticket, and I'll take a look at it.
 
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