Answered Why is Firefox not update/supported?

[Capp00]

I asked about the Firefox update last June (https://community.tubebuddy.com/index.php?threads/54926/) and was told an update was submitted but takes time.
Nearly a year later and more than a year and a half since the last firefox update. I need to know why? I reached out to firefox support and they say there have been no updates submitted.

I've been a loyal user and affiliate of TB since 2016. I did a ton of early-access and beta/bug testing for TB over the first few years and was gifted a lifetime Legendary license for my contribution.

We used to get updates on Firefox weekly. Seemed like every time I open my browser there was a new TB update. I pushed out TB suggestions to anybody that would listen.
The existing version of TB on firefox barely works. Half the features don't load properly. I can still use the scheduler but that's about it. Everything else just shows the loading spinning circle.

Sometimes I see on here suggestions to "Just use Chrome or Edge". That is unacceptable. Chrome is a massive memory hog and shares private data. Edge is based on the chrome engine but a garbage browser.
On-top of that, I manage multiple youtube channels. So I use Chrome for managing 2 side channels and firefox for my main account, because youtube does not make it easy to switch back and forth between channels, nor do I want to have to sign-out and back-in to multiple accounts, multiple times a day.

I used to have good report with TB on twitter. Could Dm and get answers right away. Now I can't even get a response to questions.

So, can someone please tell me why Firefox is not getting updates, and "just use chrome or edge" is not an answer.

Thanks.

 

[Nody | Team TB]

I asked about the Firefox update last June (https://community.tubebuddy.com/index.php?threads/54926/) and was told an update was submitted but takes time.
Nearly a year later and more than a year and a half since the last firefox update. I need to know why? I reached out to firefox support and they say there have been no updates submitted.

I've been a loyal user and affiliate of TB since 2016. I did a ton of early-access and beta/bug testing for TB over the first few years and was gifted a lifetime Legendary license for my contribution.

We used to get updates on Firefox weekly. Seemed like every time I open my browser there was a new TB update. I pushed out TB suggestions to anybody that would listen.
The existing version of TB on firefox barely works. Half the features don't load properly. I can still use the scheduler but that's about it. Everything else just shows the loading spinning circle.

Sometimes I see on here suggestions to "Just use Chrome or Edge". That is unacceptable. Chrome is a massive memory hog and shares private data. Edge is based on the chrome engine but a garbage browser.
On-top of that, I manage multiple youtube channels. So I use Chrome for managing 2 side channels and firefox for my main account, because youtube does not make it easy to switch back and forth between channels, nor do I want to have to sign-out and back-in to multiple accounts, multiple times a day.

Thanks.

Hey! I apologize for the inconvenience this has caused you.

It's due to internal reasons, and from what we know, part of the reason is Firefox itself. I'm afraid that we're not planning to bring the Firefox support anytime soon. The updates that we pushed before calling it off as an unsupported browser were never pushed from Firefox, which resulted in tremendous delays… That said, all things considered, for now, we have decided to focus on Chrome and MS Edge. Our Developers are still in touch with Firefox and looking to find a common ground but it's no longer a priority. I understand the Chrome might not be the best option but for now, these two are only options.

As an alternative, you can also use Opera browser. We have some workaround which you can use to install the TubeBuddy extension on there. Here's the support article which explains how you can install the TubeBuddy extension on Opera browser:

https://support.tubebuddy.com/hc/en-us/articles/9321374101787-How-can-I-install-TubeBuddy-on-an-Opera-Browser

I used to have good report with TB on twitter. Could Dm and get answers right away. Now I can't even get a response to questions.

I apologize for the inconvenience. Unfortunately, Twitter (X) isn't exactly a support platform unless it's a super urgent, and you need to highlight something there. That said, there might be times when our Social Media Specialist might miss the replies and now, due to the latest X updates which has put in some restrictions on direct messages, it can get a bit overwhelming. The best way to contact our support team is to drop an email at support@tubebuddy.com. That'll create a ticket and within 24-48 working hours if we don't have many tickets in queue, you'll be assigned an agent and that'll assist you further.

Also, if you would like to highlight any bugs, you can also use the community forums, but we prefer the support email so we can have a swift conversation through email back and forth and even do the necessary troubleshooting before escalating this to the respective departments.

 

[Nody | Team TB]

I asked about the Firefox update last June (https://community.tubebuddy.com/index.php?threads/54926/) and was told an update was submitted but takes time.
Nearly a year later and more than a year and a half since the last firefox update. I need to know why? I reached out to firefox support and they say there have been no updates submitted.

I've been a loyal user and affiliate of TB since 2016. I did a ton of early-access and beta/bug testing for TB over the first few years and was gifted a lifetime Legendary license for my contribution.

We used to get updates on Firefox weekly. Seemed like every time I open my browser there was a new TB update. I pushed out TB suggestions to anybody that would listen.
The existing version of TB on firefox barely works. Half the features don't load properly. I can still use the scheduler but that's about it. Everything else just shows the loading spinning circle.

Sometimes I see on here suggestions to "Just use Chrome or Edge". That is unacceptable. Chrome is a massive memory hog and shares private data. Edge is based on the chrome engine but a garbage browser.
On-top of that, I manage multiple youtube channels. So I use Chrome for managing 2 side channels and firefox for my main account, because youtube does not make it easy to switch back and forth between channels, nor do I want to have to sign-out and back-in to multiple accounts, multiple times a day.

Thanks.

Hey! I apologize for the inconvenience this has caused you.

It's due to internal reasons, and from what we know, part of the reason is Firefox itself. I'm afraid that we're not planning to bring the Firefox support anytime soon. The updates that we pushed before calling it off as an unsupported browser were never pushed from Firefox, which resulted in tremendous delays… That said, all things considered, for now, we have decided to focus on Chrome and MS Edge. Our Developers are still in touch with Firefox and looking to find a common ground but it's no longer a priority. I understand the Chrome might not be the best option but for now, these two are only options.

As an alternative, you can also use Opera browser. We have some workaround which you can use to install the TubeBuddy extension on there. Here's the support article which explains how you can install the TubeBuddy extension on Opera browser:

https://support.tubebuddy.com/hc/en-us/articles/9321374101787-How-can-I-install-TubeBuddy-on-an-Opera-Browser

I used to have good report with TB on twitter. Could Dm and get answers right away. Now I can't even get a response to questions.

I apologize for the inconvenience. Unfortunately, Twitter (X) isn't exactly a support platform unless it's a super urgent, and you need to highlight something there. That said, there might be times when our Social Media Specialist might miss the replies and now, due to the latest X updates which has put in some restrictions on direct messages, it can get a bit overwhelming. The best way to contact our support team is to drop an email at support@tubebuddy.com. That'll create a ticket and within 24-48 working hours if we don't have many tickets in queue, you'll be assigned an agent and that'll assist you further.

Also, if you would like to highlight any bugs, you can also use the community forums, but we prefer the support email so we can have a swift conversation through email back and forth and even do the necessary troubleshooting before escalating this to the respective departments.