Answered Channelytics doesn't get updated

[Sina M]

Hi, how are you?

I was wondering why the TubeBuddy Channelytics isn't getting updated after Oct 09?

 

[Nody | Team TB]

The issue has been identified, the data for everyone's homepage graph, channelytics and videolytics are provided by a third-party vendor (Statfire) who is in the process of transitioning ownership to a different provider. Their intention was for this data to continue working as normal but they have run into some problems during this transition that is preventing this data from being displayed in the channel graph, our Videolytics and a few other sections of the TubeBuddy tools. This outage is temporary but is expected to take a few days as Statfire continues working through this transition. We apologize for any inconvenience and we thank you for your patience.

Once the issue has been resolved, we will update this here.

Until then, we really apologise for the inconvenience. Furthermore, there's no need to create any further tickets as our team is already working on this and we have enough samples

Thank you for your kind understanding.

 

[Nody | Team TB]

Thanks for pointing it out! That's indeed strange Can you please send us an email about this to our support team at support@tubebuddy.com so that they can get this check and get back to you in the next 24-48 working hours?

Alternatively, you can as well create a support ticket at https://tubebuddy.com/support

I will update the thread once the issue has been resolved.