Answered Stat window next to video does not load

[Vince Alvino]

The stat window next to the playing video does not load, it just spins and says loading. What is wrong?

 

[Stanley | Team TB]

Sorry about that. YouTube is testing a new UI layout for select users. That update is killing the data for the Videolytics screen. Because this is a viewer-facing portion of YouTube we are having difficulty reproducing it in order to resolve this; if you or someone you know has a Brand account and are willing to provide us with Channel Manager rights we would be happy to look into this further on your specific account.

 

[Nody | Team TB]

The stat window next to the playing video does not load, it just spins and says loading. What is wrong?

Good Morning!

Sorry for the inconvenience it has caused you through this. Can you please try reinstalling the TB extension and clearing cache and cookies from your browser and see If it works? Since it's loading perfectly fine for me.

If your issue persists even after reinstalling the TB extension and clearing cache and cookies, please make a support ticket at https://tubebuddy.com/support so our team can get this check for you.

 

[Tito Tim]

Yeah, mine has been spinning on a white screen for 2 days...

 

[LionelFr]

Hello,

I have the same problem. My issue persists even after reinstalling the TB extension and clearing cache and cookies, I make a support ticket at https://tubebuddy.com/support but i don't have infomations. I need a support please.

 

[Nody | Team TB]

Hello,

I have the same problem. My issue persists even after reinstalling the TB extension and clearing cache and cookies, I make a support ticket at https://tubebuddy.com/support but i don't have infomations. I need a support please.

What information you're looking for?

 

[LionelFr]

What information you're looking for?

Videolytics not loads, the same problem of Vince Alvino.

 

[Nody | Team TB]

Sorry about that. YouTube is testing a new UI layout for select users. That update is killing the data for the Videolytics screen. Because this is a viewer-facing portion of YouTube we are having difficulty reproducing it in order to resolve this; if you or someone you know has a Brand account and are willing to provide us with Channel Manager rights we would be happy to look into this further on your specific account.

@LionelFr As said by Stan here, you can make a support ticket and let our team try to resolve this issue by reproducing the same. If you can give the manager permissions to our team, they can look into this and get this sorted.

That being said, I will be locking this topic.

Make sure you all submit the ticket and keep the ticket number with you, If you don't hear from our team within 24-48 working hours, please drop me a dm with the ticket number or id's so I can get it bumped for you.