Answered Authentication problems.

[franza__79]

Hi I have the Pro version of TubeBuddy I downloaded the smartphone app but when I go to log in via google I get this error.
I attach screenshoot how can I solve?

 

[Nody | Team TB]

Hi I have the Pro version of TubeBuddy I downloaded the smartphone app but when I go to log in via google I get this error.
I attach screenshoot how can I solve?

Yep me as well.

That's strange! Could be due to some back-end updates, can you please make a support ticket at https://tubebuddy.com/support with the proper screenshot and everything so that our team can get this check for you?

Before doing the same, do try our clearing cache and cookies and then try signing in and If it doesn't work, please make the support ticket and our team will get back to you within 24-48 working hours.

 

[InkIntrovert]

Yep me as well.

 

[franza__79]

That's strange! Could be due to some back-end updates, can you please make a support ticket at https://tubebuddy.com/support with the proper screenshot and everything so that our team can get this check for you?

Before doing the same, do try our clearing cache and cookies and then try signing in and If it doesn't work, please make the support ticket and our team will get back to you within 24-48 working hours.

I have already uninstalled tube buddie several times but it always gives me the same problem I have emptied the cash of both you tube and tube buddie but nothing works.
This morning after an app update it crashed and stopped working.

 

[InkIntrovert]

I will send ticket as I tried to clear cache from the app, clear cache from the browser. Login in Chrome and do it through that. Deinstall the app and tried again - but no luck.

Thanks

 

[Nody | Team TB]

I have already uninstalled tube buddie several times but it always gives me the same problem I have emptied the cash of both you tube and tube buddie but nothing works.
This morning after an app update it crashed and stopped working.

I will send ticket as I tried to clear cache from the app, clear cache from the browser. Login in Chrome and do it through that. Deinstall the app and tried again - but no luck.

Thanks

Thank you guys for trying out the troubleshooting steps. Please make the support ticket as mentioned above, mention all the details such as what you tried with the screenshots, rest, we will take care of it

 

[franza__79]

Thank you guys for trying out the troubleshooting steps. Please make the support ticket as mentioned above, mention all the details such as what you tried with the screenshots, rest, we will take care of it

I already did the Ticket in the afternoon but at the moment I have not yet received an answer.

 

[Nody | Team TB]

I already did the Ticket in the afternoon but at the moment I have not yet received an answer.

Our team will get back to you and others within 24-48 working hours.