Answered Canned Responses button only visible for recent comments

[Amit Thinks]

Hi,

The Canned Responses button isn't visible for every comment. I am getting 30-50 comments a day. How am I supposed to reply to them with Canned Responses if the button vanishes after around 10-12 comments? PFA

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Thanks,
Amit Thinks YouTube Channel
Follow me here: youtube.com/c/Amittechie

 

[Nody | Team TB]

Hi,

The Canned Responses button isn't visible for every comment. I am getting 30-50 comments a day. How am I supposed to reply to them with Canned Responses if the button vanishes after around 10-12 comments? PFA

View attachment 12326


--
Thanks,
Amit Thinks YouTube Channel
Follow me here: youtube.com/c/Amittechie

Heya!!

I did a test on my channel since I've more than 50 comments to which I haven't replied overall and some are dated over a year ago and in all of those comments, I'm able to use the Comment Canned option feature. It seems that this error is specific to your channel, can you please try reinstalling the extension, clear the cache and cookies of your browser and see if it works?

If the issue persists, please make a support ticket at https://tubebuddy.com/support so that our team can look into this, and the takt-time for the reply on the same is 24-48 working hours, so please don't worry If you don't hear from our support team right away or in 24 hours.

Hope this help!