Answered Why has Tubebuudy taken £149 from my bank

[Londoner Chris James]

I notice £149 was taken this week from mt debit card by Tubebuddy - I have not subscribed to any paid programs so I need to know where to go go to request a refund

 

[Nody | Team TB]

I notice £149 was taken this week from mt debit card by Tubebuddy - I have not subscribed to any paid programs so I need to know where to go go to request a refund

Heya!

If you haven't subscribed to either of our paid licenses, then you shouldn't be charged, unless you have unknowingly subscribed to it and it seems you have been charged for a yearly subscription, however, If that's not the case here, please don't worry and just make a support ticket at https://tubebuddy.com/support and make sure that you include the necessary screenshot which backs up the payment and everything and our team will look into this and get it sorted for you.

Please do note that it might take 24-48 working hours for a reply so we would really appreciate your patience.

If you don't hear from them in the next 48 working hours after making the ticket, just drop me a dm over forums with your ticket id or reference number and I will get it bumped for you.

Apologies for the inconvenience.

Hope it helps

 

[Nody | Team TB]

I notice £149 was taken this week from mt debit card by Tubebuddy - I have not subscribed to any paid programs so I need to know where to go go to request a refund

Heya!

If you haven't subscribed to either of our paid licenses, then you shouldn't be charged, unless you have unknowingly subscribed to it and it seems you have been charged for a yearly subscription, however, If that's not the case here, please don't worry and just make a support ticket at https://tubebuddy.com/support and make sure that you include the necessary screenshot which backs up the payment and everything and our team will look into this and get it sorted for you.

Please do note that it might take 24-48 working hours for a reply so we would really appreciate your patience.

If you don't hear from them in the next 48 working hours after making the ticket, just drop me a dm over forums with your ticket id or reference number and I will get it bumped for you.

Apologies for the inconvenience.

Hope it helps