TubeBuddy News Reserve National Bank of India News (Updated 12.13.2021)

[Stanley | Team TB]

For our users who are currently located in India: Recently the Reserve Bank of India (RBI) issued a ruling that prevents the ability to sign up for subscription services which require automatic, and recurring billing. The TubeBuddy billing system is unfortunately set up in this manner, and resolving this issue is not going to be a simple fix. At this time we are discussing this issue, but we do not have a resolution in place that will be acceptable to the RBI.

TubeBuddy is going to have to make some changes to their payment process in order to facilitate the ability of users in this region to sign up for our services. Unfortunately these changes to our infrastructure are not something that we can simply update. In order to do so we are looking into more long-term update options rather than simply offering short-term solutions. As such it may be several weeks before we get this issue resolved.

TubeBuddy will be utilizing this column to keep our India users abridged of updates regarding this subject and if you have any questions you may post them in the comments below. We will do our best to provide the most accurate information possible. Obviously we are very sorry for the inconvenience suffered as a result of this situation and we hope to have a working solution available as quickly as possible.

 

[Stanley | Team TB]

Update Nov. 23, 2021:

We have finished triage for determining the exact issues which prevent users from successfully accessing our payment system and have developed a system that will allow for payment approval by RBI standards. The website is currently being updated to reflect this for our users in India and we hope to be running tests on this update later this week. Our plan is to implement a full roll-out early next month.

 

[Stanley | Team TB]

Update Nov. 30, 2021:

Our website development team has concluded with triage and has developed a payment system that fits into our current site design as well as our own billing system and meets the requirements of the RBI. We have implemented testing of this for some users in India. Should this test be successful we will do a full roll out next week.

 

[Stanley | Team TB]

TubeBuddy is completing testing on a new web-page specifically for Indian users which will allow for payment variations deemed acceptably by the RBI. While we are still in the testing phase we are also laying out plans for the rollout event. Barring any unforeseen setbacks it is our intention to have this rolled out on Monday, December 13.

 

[Stanley | Team TB]

Update December 13, 2021
Our DevOps team has updated the website with a resolved format for payments deemed acceptable by the RBI. All users in India should now be eligible to make a purchase via our website:
Website Link Here

Be advised; we can not accept pre-paid cards and if you use PayPal they must have a verified card on file. The forms of payment that we can accept are as follows:

1. Credit card
2. Paypal (Must have a card on file within PayPal)
3. Mastercard Debit Card
4. Bankamericard/Visa Debit Card