I already submitted a ticket two days ago. No answer. When you say, "The current service level agreement is 48–72 working hours" are you telling me it takes 2 - 4 days to get a response? If so, I might just get a refund. I've paid $200 for a software. It shouldn't take four days to get support help.
Just signed up for tubebuddy and the first thing I wanted to do was add my competitors. The first one I added--my biggest competitor--tubebuddy says they can't find that channel, even though I copy/pasted the url. Why? What's the point of the software if it doesn't work?
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