Solved Won’t let me upgrade to star using the redemption code.

Discussion in 'Support' started by Cullin Jones, May 23, 2018.

  1. Cullin Jones

    Cullin Jones Newbie Member

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    When inserting the redemption code for 1 Free year star upgrade, it says that the channel isn’t mine, doesn’t exist, or already has a subscription. I have the pro version already.
     


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  2. Andrew

    Andrew Superman Administrator

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    That should not be happening! Moved to support and Tagged @Hannah
     


  3. Hannah

    Hannah Moderator Moderator

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    We will need to detach the license that is currently on your channel. Please email me at support@tubebudddy.com and be sure to include your channel ID. This should be a simple fix.
     


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  4. Andrew

    Andrew Superman Administrator

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    Sounds great @Hannah! Let us know when you do this @Cullin Jones
     


  5. Cullin Jones

    Cullin Jones Newbie Member

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    I sent an email over a week ago and no response yet regarding my failed redemption code attempt.
     


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