Solved license issue: New Member

Discussion in 'Support' started by Lin, Aug 10, 2018.

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  1. Lin

    Lin New User

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    What browser are you on?: Google Crome
    What Operating System (Windows / OS / Chrome)?: Windows
    What version of TubeBuddy? (Can be found on quicklinks menu):
    Was it something that worked before and is broken now, or it has never worked for you?: Licence
    Is it related to a video (include the Video link)?:
    Channel Link:



    Hi,

    I'm new to Tubebuddy and I had an issue, I tried using the support email however I haven't received a response. I initially join on the pro license then I saw that you could get a refund and half off the pro licence so I decided to upgrade, however when I did they page refreshed then I was billed with both pro and legend licence monthly cost.
     


    Last edited: Aug 10, 2018
  2. Andrew

    Andrew Superman Administrator

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    Lin likes this.
  3. Hannah

    Hannah Moderator Moderator

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    Hi, @Lin I'm sorry for the delay. We give a 50% discount for a second channel so unless you are trying to get two licenses the first one would be full price. I went ahead and refunded the payment which will show up in your account within 24 hours. If you would still like to purchase a Legend license you can use my personal code hannahsbuddy and save 20% and if you pay yearly you will save an additional 20%. Again, we are so sorry for any confusion or misunderstanding. Let us know if we can help out with any other questions.
     


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  4. Lin

    Lin New User

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    Thanks for the Help guys.
     


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