Answered "Click magnet" and "Suggested shorts" not working

[Stefanseiner]

Hello,
two of the three main features I would like to use with TubeBuddy are not working.

"Click magnet" is ending with an error on both browsers, Firefox and Chrome.

On Firefox there is an error code I attached at the end of this thread.


And "suggested shorts" is only showing up at Chrome but by clicking at it only the blank preview screens are flickering for an endless time perios (tested it several times, last one was longer then 1 hour)

I tried to

1. select the checkboxes of all the 30 videos on the Youtube dashboard
2. select just one checkbox
3. no checkox

but with the same result.


Any suggestions or are these features not working in general?

Thanks and regards
Stefan

 

[Nody | Team TB]

Hello,
two of the three main features I would like to use with TubeBuddy are not working.

"Click magnet" is ending with an error on both browsers, Firefox and Chrome.
View attachment 14517

On Firefox there is an error code I attached at the end of this thread.


And "suggested shorts" is only showing up at Chrome but by clicking at it only the blank preview screens are flickering for an endless time perios (tested it several times, last one was longer then 1 hour)
View attachment 14516

I tried to

1. select the checkboxes of all the 30 videos on the Youtube dashboard
2. select just one checkbox
3. no checkox

but with the same result.


Any suggestions or are these features not working in general?

Thanks and regards
Stefan

Hi! Thank you for your patience!

We are happy to report the following tools are working again: Suggested Shorts, Click Magnet, Best Time to Publish and Gather CTR for A/B Tests. Please ensure TubeBuddy is updated to version number v1.45.1567

We sincerely appreciate your patience and understanding while we worked on getting these tools up and running again.

Kind regards,

 

[Nody | Team TB]

Hello,
two of the three main features I would like to use with TubeBuddy are not working.

"Click magnet" is ending with an error on both browsers, Firefox and Chrome.
View attachment 14517

On Firefox there is an error code I attached at the end of this thread.


And "suggested shorts" is only showing up at Chrome but by clicking at it only the blank preview screens are flickering for an endless time perios (tested it several times, last one was longer then 1 hour)
View attachment 14516

I tried to

1. select the checkboxes of all the 30 videos on the Youtube dashboard
2. select just one checkbox
3. no checkox

but with the same result.


Any suggestions or are these features not working in general?

Thanks and regards
Stefan

Hi! Thanks for pointing this out.

This is the result of some interface adjustments that YouTube is testing for select users. You may not experience issues with these tools but if you do please expect that this outage will likely last a few days. Our developers will need to triage that changes made and provide updates to our own UI in order to resolve this.

Once the issue is resolved, I'll update you here!

 

[Nody | Team TB]

Hello,
two of the three main features I would like to use with TubeBuddy are not working.

"Click magnet" is ending with an error on both browsers, Firefox and Chrome.
View attachment 14517

On Firefox there is an error code I attached at the end of this thread.


And "suggested shorts" is only showing up at Chrome but by clicking at it only the blank preview screens are flickering for an endless time perios (tested it several times, last one was longer then 1 hour)
View attachment 14516

I tried to

1. select the checkboxes of all the 30 videos on the Youtube dashboard
2. select just one checkbox
3. no checkox

but with the same result.


Any suggestions or are these features not working in general?

Thanks and regards
Stefan

Hi! Thank you for your patience!

We are happy to report the following tools are working again: Suggested Shorts, Click Magnet, Best Time to Publish and Gather CTR for A/B Tests. Please ensure TubeBuddy is updated to version number v1.45.1567

We sincerely appreciate your patience and understanding while we worked on getting these tools up and running again.

Kind regards,

 

[Nody | Team TB]

Hi... If the issue persists, please submit a support ticket at support@tubebuddy.com so that our team can investigate and guide you further.

//Report closed