I just put out a new release (version 2.2.5) that has some additional logging to try to help determine the issue. When you get a chance can you please update the mobile app and go back to the tag ranking screen for a few videos? If you let me know when you've done that I can dig into the issue further.
Thanks for offering to help. I just updated the app to version 2.2.9. In that version, I updated it so that if we don't get a tag ranking from the new way of calculating it, it falls back to the old way that was working for you. When you get a chance can you update, verify you're on version 2.2.9, and then give it a try? Thanks!
Sorry about that I missed the notification on the reply. Looking in the logs I'm not seeing any related to your channel that could be causing an issue with tags. Can you send me a few examples of a tag, video, and where you expect that video to rank for that tag (especially high ranking examples)? Also do you see any rankings on any videos? Thanks!
I was ranking really well for multiple tags on this video... but i typically have 3-5 tags ranking top 20 and 1-2 top 10 on average per video. Now i'm showing zero ranks for any tags on any videos.
One note: our most recent video showed two tags ranking for #1 for about a day, then they disappeared if that helps at all. Thank you for your help @Jim i went ahead and upgraded my membership, was long overdue. Much appreciate you guys!
I was able to test using that video and found the issue, thanks for reporting it! Sorry you didn't have tag ranks for a few days. I just put out a new build, version 2.2.11 that should fix the issue (it may not be available for a few hours depending on how fast the Play Store rolls it out). Please let me know if you don't see the rankings with the new version.