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New Card Updates Undefined...???

Justin Egbert

New User
0
2
Whenever I try to bulk update the Call to Action on my YouTube Cards, I get the message, "undefined". The cards I am updating do and don't have annotations. I've tried only updating one video at a time that has no annotations, and I still receive the "undefined" error when trying to update a specific cards' CTA.

Any ideas?

Many thanks!

Justin

upload_2018-10-2_16-6-23.png
 

Eric

Member
TubeBuddy Staff
24
10
Hi Justin,

What type of cards are you trying to update? If they're Link cards can you confirm that you still have the original website associated with your channel by adding a Link card to an existing video? YouTube will prevent you from adding a Link card if it's not setup correctly.

Thanks,
Eric
 
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Justin Egbert

New User
0
2
Hi Justin,

What type of cards are you trying to update? If they're Link cards can you confirm that you still have the original website associated with your channel by adding a Link card to an existing video? YouTube will prevent you from adding a Link card if it's not setup correctly.

Thanks,
Eric
Thank you for your reply. Yes, it is a link card I'm trying to update and it does link back to our company website. My website is linked to and approved by YouTube. The cardlink goes to my website http://thepianoguys.com/join4 (this redirects to patreon.com) I'm not changing the URL either. I'm just trying to update the Card CTA and I am still getting the "undefined" error.
 
Last edited by a moderator:

Eric

Member
TubeBuddy Staff
24
10
Hi Justin,

Just sent you an email so we can move this to our ticketing system (sent to the email associated with your TubeBuddy account). Thanks,

Eric
 
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Justin Egbert

New User
0
2
Hi Justin,

Just sent you an email so we can move this to our ticketing system (sent to the email associated with your TubeBuddy account). Thanks,

Eric
Eric, the email on the account is for my associate Paul who is currently on tour. He forwarded me your email and I've replied back. I appreciate your help!
 
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